FBG Internet Whistle Blower

This FBG Internet blog was set up by me to expose the truth about the services offered by FBG Internet, also known as FBglobal in an attempt to stop other small businesses being scammed by this company. In fairness, before I started publishing my dealings with FBG internet, I did give them the choice, with refund the 90% mark up fees on the facebook advertising campaign, or I would write an honest review of their services online.
My exact ultimatum was as follows:

"Not only would like to cancel, I would like a refund €310 and I would like the sales to call to personally apologies for being lied to. If you don´t agree thats fine, but I will be taking it up with the advertising standards Authority and posting my findings about dealing with fbginternet on as many forums and the review centre so people can make an accurate informed decision before choosing to use your service."

They chose not to listen, so I made good on my word and went ahead and wrote this blog.

Their response was to write a load of fake reviews and start a slander campaign about my company. Whilest this is illeagal it is also pretty darn stupid, it also helps my case because it allows me to document their response, activities and business tactics. It is all in black and white and published online, so any future prospective customer to see.
Unfortunately for them, they probably did not take into account that I actually know what I am doing when it comes to SEO, so now this blog is on the first page of google for FBG Internet, and as a result (and as you would expect) I have received quite a lot of response from others who have been contacted by Facebook global. This includes quite a few victims, a national newspaper journalist.

Some have made comments confirming the shady practices of FBG, further proving the validity of this blog, but yesterday I received an email that just blew me away.

FBG Internet employee reveals the true nature of the company.

It is allegedly from an ex employee of FBG Internet, who has been brave enough to blow the whistle. Whilst I can not confirm that it is legitimate, personally i do believe it. The person has asked to remain anonymous, fair enough, and here is what the person wrote:

"hi, I noticed your blog about FBG internet, I am a previous employee of FBG and i am currently in process of putting them in front of a tribunal for unfair dismissal, there are a few things you might want to know about them.......

• The London address is totally fake, they are based in Altrincham in Manchester.
• The script they read violates the ofcom trading law under GC23 and GC24 as it is misleading and unfair to the customer.
• They have changed names more than you think, they go under FBG internet, FB Global, FBG research along with a few others.
• I can supply you with the names of the main staff if needed and also the assistant manager, i also have his contact details.
• I can also supply you with a copy of the script that we are told to read which is all full of lies to trick people into buying.
• The 'specialist account manager' is just a random employee in the office.

if you need to know ANYTHING about this company then please let me know via email, the owner of the company 'Andy' also owns another company called 'contract cars' which is in the same building..............

please keep my name anonymous as i don't want it to interfere with the case i am building against them.........."

Well, good work and well done for coming forward.

So anyone considering using FBG internet, please read this blog before you make a decision as to use their services.
If anyone else has anything to share about the practices of this company please comment or send me your account, just keep it to the facts, I would like to remain objective and honest.

FBG Internet employees are now breaking the law.

Yup, they did it. FBG Internet crossed the line. I can´t believe they did it, but it appears that they have. They have broken the law.

You see as you can read on this blog, I Oliver Bray have had a bit of a run in with these people, i have taken them to task on their rip of practices, and given an open honest review of FBG internet, but not written anything that could be considered Libel. Just posted my dealings with them.

But it seems they have responded, in perhaps the only way they know how by writing comments on different sites that are untrue, made up and completely breaking the law.

It seems we are not the only company out there that has been not only threatened with this, but also received this kind of attention, because reading the posts made by the same profile, posted on a review site called hello Peter also lays into aday driving school

Now here is the great part.

One of the persons responsible at FBG internet his name is Ben Gresty by the way, 19 years old and the sales (manager) for FBG. Take a look at this. Can´t be too bright because he has left and electronic paper train back to him posting the illegal slanderous remarks.
Yes we have his email address, his IP address and the contents of his posts:

“<gresty_2k7@hotmail.co.uk> asks:
i beleive you need to take this company of your directory as they are a SCAM and they take people money not taking a clance back at the damage they cause families SCAM

Which our lawyers inform me is more than enough to sue him, quite successfully for damages.

Whoops Ben. Well done there. Of course, as some one such as yourself who is in a telesales operation, I have no idea if you could actually afford the legal fees and damages, which ultimately you would have to pay. If you couldn´t we would also have to prove that the posts came from FBG internet so we could also hold them responsible. Well it is a damn shame for you we have the IP address of the post then and your email and your name and where you work.

You see you have to be very careful what you say on line, as your own law services department told me, because this can result in a lot of legal costs for you. Going by "law services Department" and FBG Internet,s own tariffs that would be the following:

• SMS / Email Correspondence - €300
• Telephone Calls - €450
• Fax Correspondence - €450
• Letter of Demand - €600
• Issue of Summons - €2.500
• Court Fees - €10.000

Yes completely ridiculous we all agree, but that is in fact what FBG Internet have threatened customers with.

So Ben, I have already emailed you personally with this:

"It is very unwise to post things online that are untrue and libellous. We know it was you and we know you work for New approach. I will not hesitate to sue you personally if this becomes a problem, and please be aware we have the legal means and people in place to do this. So I suggest you just don´t do it. You can´t hide your actions online I am afraid."

i suggest you take it seriously, fair warning in my opinion, after all you were probably not aware of the implications. Well you are now.

FBG Internet. Rip you off, you cancel, you stick a review of the services recieved on line and then they set about slandering your company illegally. You decide if you want to use there services.

Oh Dear FBG internet. When will you learn to stop scamming customers..

Whoops. Probably not a good idea to rip off your customers, especially not a good idea to make it onto our shit list either. Because FBG Internet, if you do you end uhttp://www.blogger.com/img/blank.gifp in a national newspaper review of FBG Internet.

For those of you who can not read dutch the translation is approximately:

And then there was Oliver Bray, are a british man who manages an adventure travel company from Haarlem. Also he went recently for the fbg scam.
`I was rung out of the blue by a pushy salesman who presented himself as Steve. He promised `amazing click-through-rates' and our own account manager. Especially promising a mention of the global scale of FBG.http://www.blogger.com/img/blank.gif

"Although I advertised every month with Facebook themselves, I was promised great conversions delivered by large buying form a "massive agency".

This was definitely not the case. No own account manager, no hordes of visitors and especially no saving.

` I advertised on facebook direct for 33 euros and it produced the same results as a €350 spend with FBG Internet. "

The article then goes on to mention that you can´t go to the police with these cowboys, but the best thing to do is expose them online. Like for instance on this FBG internet blog.

FBG Internet - lies deception and exposed in the press

They Wrote:

From: No Reply FBG [mailto:no-reply@fbginternet.com] On Behalf Of Technical
Sent: 25 July 2011 14:32
To:
Subject: RE: In response to your review center comment.

Dear Mr Bray,

Your case has been handed over to our lawservicesdept.com who we have instructed to take legal action against you in relation to Slanderous comments made. Please keep all correspondence with lawservicesdept.com as we will not longer be handing any further action.

FBG Internet
37th Floor
One Canada Square
Canary Wharf
London
United Kingdom
E14 5DY

www.fbginternet.com

For technical support please visit : www.the-technical-guys.com





Slanderous comments? Where were you educated? Altringham? Ah ha! Yes Altringham where you are located, not in a Regis office in Canary Wharf as it says on your website, and ine the auto sig of this email. Do you know what the definition of Slander is?

Here this might help

“slander n. oral defamation, in which someone tells one or more persons an untruth about another which untruth will harm the reputation of the person defamed. Slander is a civil wrong (tort) and can be the basis for a lawsuit. Damages (payoff for worth) for slander may be limited to actual (special) damages unless there is malicious intent, since such damages are usually difficult to specify and harder to prove. Some statements such as an untrue accusation of having committed a crime, having a loathsome disease, or being unable to perform one's occupation are treated as slander per se since the harm and malice are obvious, and therefore usually result in general and even punitive damage recovery by the person harmed. Words spoken over the air on television or radio are treated as libel (written defamation) and not slander on the theory that broadcasting reaches a large audience as much if not more than printed publications.”

You see for something to be slanderous it needs to be untrue and Spoken. No What you mean is libel (written defamation) and not slander, which it isn´t because everything written is true.

Nothing I have posted online is untrue, lets face it half of it which (which you wrote) might be loaded with bullshit, but I have not written anything “slanderous”. Once again, if you disagree get the genius lawyers at legal services department to sue me. I am still waiting, I mean come on. It has been nearly a week and no law suit has materialised.

The comment put on the review center by Law Services Department acting on behalf of FGB Global is Libel however – and I quote: “and we advise not to have any dealing withmy company or you may end up out of pocket”. (They mis-spelled the name of the company by the way. If you are out to defame someone, try to at least spell the company correctly).

Oops- there´s an own goal for you. I would get up and walk over to the desk of the guy at law services department and give him a slap on the head for that one, because as you and I both know... you (FBG Interent, Facebook Global and New Approach Marketing and Law Services Department are one and the same in my opinion). Whilest technically I coul d sue you for that one, well Law Service Department anyway, I have just about as much intention of following up on all legal threats as you. Ie None. No what i preffer to do is tell the truth and exposes you for what you really are.

Here come the big guns....

That would be the same Law services Department I have just be discussing with a newspaper journalist who has already picked up the story too so expect some excellent publicity in the national press. Seems consumers do have a voice. Now you might be thinking at this point? What the?! What did we do so wrong? Why is this happening to us? Well in fairness I did give you plenty of fair warning, you had a choice, you made it. You reep what you sow.

As for me, I am still very happy to write about FGB Internet, and the Facebook Global service (fb-global.com) I received so others can find out what they are getting into if they sign up with FBG Internet. The journalist has already uncovered some seriously shocking stuff about your former operation here:


Yes it is in Dutch, seems like your rip off reach is all over the place.

Now I do hope you forward this onto Andrew Armstrong (not his real name) the Managing Director for FBG Global, FBGinternet because if genuinely cares there is some good advice to follow.

The tragedy is, that if you actually delivered on your promises, and ran facebook advertising campaigns for consumers that did not rip people off (90% mark-ups?). You could provide a valuable service. You could actually positively contribute to peoples lives and businesses. You would not need a guy to chase invoices and threaten and intimidate people with talk of legal costs. People would not dispute fees or the customer service.

If you did not blatantly lie to your customers by saying the stats reports are not available until you are 3 weeks into the campaign “because of the reporting software fbg internet uses” life could be so different for you.

Now why did you (Steve the Technicall guy...real name.. who knows) tell me it take 3 weeks to generate a report? (Facebook delivers them in 24 hours usually with in minutes).

Answer: I the FBG Internet Customer had less time to consider cancelling with in the agreed terms of your heavily biased contract. You see you actually only gave me 3 days to act from delivering the stats report to the cut off point for the contract, because I note you are not given a month, you have to cancel with you guys in writing before the month is up which was enough time for me (I knew in less than 30 seconds I had been done over) but others not so on the ball, and I am assuming the majority of people who sign up fall into that category) then have to shell out another €350 euros for a €33 service or face a torrent of legal threats off the goons are Law Services Department (Registered a few months ago – hosted on the same server – no real legal threat at all. Unless you have actually broken the contract (which I am please to say we have not).

Is it really true that you charged someone €40 for a fee listing on google maps? Because according to the article in the national newspaper above you did. Ouch.

But anyway I digress, For people who do not know how easy it is to advertise direct with facebook, you cold offer a genuine valuable service if you actually knew what you were doing and were not all about signing people up to a contract and going for as much money as possible through pushy sales tactics and very dubious contracts you might actually have been a worth while business.

Of course you may have stopped reading this now, I probably lost your interest around the point when I mentioned “could provide a valuable service” but hey, I am not writing this for you, I am writing this for google, and the hundreds of potential victims sat hidden in your phone lists. If just one of them reads this, and avoids FBG Internet then I´ll have got my moneys worth.

Oh finally one other thing, how tested are your contracts? I mean seriously who wrote them? Because if it was the guys at Law services department I would speculate there is probably something in there that probably won´t stick and I´ll bet there are a fair few no win no fee lawyers out there who might be interested in taking you to task over the many people you have done over with late cancelation fees with your dubious contracts. Lets face it you are sitting on thousands if not hundreds of thousands of potential legal claims, what lawyer would not be interested. I know a few, might just put that one out there. Might also just mention on here online to people who have been done by law services department, FBG Global, Facebook Global and New approach Marketing, get in touch here, but a comment down and stand up and be known. Lawyers? Take em on. Pay day for you.

Ouch. Imagine having to pay back all that money to the people you have threatened with lawsuits just to get an extra months advertising, worse still you would have to pay it back to lawyers too and pay court costs (I hear you quoted some people you charge ridiculous costs of €10,000? Legal fees - That is what i head from the journalist anyway – can verify it, but i certainly do believe it.)

Come on people. Get a real job, make a genuine contribution to the world the party is over.

A response to Law Services Department

Hello Law Services Dept, in response to your comment on the FBG Internet review center site.


That is not quite the case as anyone who reads the correspondence between you and me (as you can in full here) can see.

What were your grounds for a law suit? An incorrect allegation that we had requested a refund on the original fee from our bank (which we did not - that would be a breach of contract by us)which you further admit was incorrect here (and I quote)

"From: Law Services Dept [mailto:legal@lawservicesdept.com]
Sent: 19 July 2011 14:34
To: 'Mr Bray'
Subject: Law Services Dept - FGB Internet

Dear Mr Bray

No chargeback has been received but it is our understanding you have suggested a chargeback has been made.

Please advise?

Law Services Dept
www.lawservicesdept.com
"

However your comment below, is in fact Slander (I know this because we have a legal firm that have actually passed the bar exams):

"This client has made payment for his agreed advertisng with FBG Internet and taken the one months advertisng and then threatened to request his payment back through his bank just beacuase the advertisnig did not work for his company. Advertising work for some and not for others and in case this client clearly is nto acting in a professional manner and we advise not to have any dealing with Extreme Gap or you may end up out of pocket"


Hello? So what are you saying? People who deal with my gap year company will get ripped off? I see... and you base this on what? I have documentary evidence about being ripped off from FBG. All you have is grounds for a law suit from us.

Which is entertaining as you are supposedly a law company and should actually know what the definition of slander is (which you are clearly not otherwise you would not be so foolish to write these kind of thinking on the internet as it just makes you show how bad at practising law you really must be.) If you don´t agree feel free to sue me.

For the benefit of the good people out there actually wanting to find a review fbg internet and Law services department the actual nature of our grievance with FBG was not that the "the advertising did not work". It was due to the fact we were charge €350 approximately for their service which actually delivered the equivalent of €33 worth of advertising direct on facebook. But hey you can all read (Law Services Department Excluded) and make up your own minds.

Oh an one other thing, as you can see The review center actually reposted my review after you at Law Services Department requested it be removed and here is their opinion on the matter:

"Thanks for getting back to me and sending the evidence. The emails are amusing and it seems like you know your legal rights on the matter and refuse to be bullied into taking off a review, clearly your review is important to them.
I have put up your review live. Thanks again for using our site to let other consumers know the true reflection of the company."

Finally Law Services Department and FBG in response to you trying to get this open, honest review of your poor expensive rip off services taken down, I have posted my findings on no less than.... wait for it... 348 websites, article directories. Yup. All of which have RSS links to them, so they are the aggregated out further over the internet.

Ouch. Thats gonna hurt when google picks them up. Because they all have links to... the review center site. Still I wouldn´t worry, after all we are not “professional, may be not all the mud will stick.


Nice. Have great weekend.

Beware of FBG Internet and New Approach Marketing.

FBG Internet called me last month to ask if we wanted to do some facebook advertising with them. I explained that we do this already in house - direct with facebook, and then proceeded to be WOWed by talk of how they are a specialist agency that has huge global buying power and get amazing click through rates. We would be amazed by how much business our own dedicated account manager would get us.

Sadly I fell for it, I trusted them and paid to use their service and in my opinion got ripped off.

What ensues is their farce of a response threatening to sue me after posting a critque of the service from their legal bullys at Law Services Dept. Grounds for the law suit? An incorrect allegation that we had requested a refund on the original fee from our bank (which we did not - that would be a breach of contract by us) and allegations of slander! Well you decide if the following is slanderous. in my opinion people have a write to air their opinions of a service received, still what ensues kind of just shows the care and attention and due diligence Law Services Dept and FBGInternet put into their work.


So, if you are considering FBG Internet, you might want a read of this correspondence between me and them, and judge for your self if they are right for you.

----------------------------------------

From: Mr Bray]
Sent: 15 July 2011 09:43
To: 'Technical'
Subject: RE: FBG Advert

Hey guys lets have the stats then please


From: Technical [mailto:technical@fbg.za.com] On Behalf Of Technical
Sent: 15 July 2011 14:58
To: Mr Bray
Subject: RE: FBG Advert

Hi Oliver,

Please see attached your stats report extracted from your campaign.

The report below is sent directly from Facebook, which shows the activity.

You can see on the report the amount of impressions you’ve had, absolute incredible amount, for the 3 weeks, you’re actually in the top five of clients we have on a continental package, for activity.

In marketing the first month, normally, is the slowest month, it’s the same old adage that people need to see you three times, before they make contact.

Month two increases and then month three should be your optimum, but looking at your campaign I’m really happy, because your impressions are high, crucial for the first month.

Impressions mean that people are seeing your advert etc. so these impressions will turn into clicks when the campaign carries momentum, as mentioned earlier.

Facebook is currently experiencing massive increases in new members and general activity etc, especially with the film “the social network” so you’re really in at the right time.

If there is anything else I can help you with please don’t hesitate to email me.

Kind Regards
Technical Team


FBG Internet
37th Floor
One Canada Square
Canary Wharf
London
United Kingdom
E14 5DY

www.fbginternet.com

For technical support please visit : www.the-technical-guys.com

From: Mr Bray
Sent: 15 July 2011 16:12
To: Technical
Subject: RE: FBG Advert

Hello.

I am sorry to say that is a piss poor performance and completely contradicting what I had been promised by your sales guy. The fact that you mention we are in top performing category for the continental package just confirms my fears about the whole campaign and FBG.


Here is why: Our spend with you €350 approx impressions 286, 536. We ran another campaign direct with Facebook in that exact same time period here: Spend? €33.39 impressions 269,680

Hello? I feel ripped off and lied too!

Not only would like to cancel, I would like a refund €310 and I would like the sales to call to personally apologies for being lied to. If you don´t agree thats fine, but I will be taking it up with the advertising standards Authority and posting my findings about dealing with fbginternet on as many forums and the critque centre so people can make an accurate informed decision before choosing to use your service.

We were promised: a dedicated account manager to oversee our campaign to make sure it is running well and then 2 weeks in we are told that the stats could not be retrieved until 3 weeks in. Can you explain how you would tweak adverts, text, and copy to improve the CTR if you don´t look at the stats?

Surely that is what an account manager should do, improve click through rates and conversions, not just post 2 ads and then take 90% of the money that has been paid.

I really feel like we receive exactly that 10% service. Thats another thing, how do know what ads are being successful if you only post one version? This is your job an I am having to tell you this?

Facebook updates this every 24 hours why can´t you get the stats in that time to enable you to do your job correctly?

I would appreciate a response from a manager today, because as you can probably tell, i am furious.

Oliver

From: Technical [mailto:technical@fbg.za.com]
Sent: 15 July 2011 16:47
To: Mr Bray '
Subject: RE: FBG Advert

Hi Oliver,

Im sorry that you feel this way, the difference is that we are targeting people that fit your customer profile.

On the continental package we guarantee 250,000 impressions a month this applies to every continental campaign we run.

Your campaign has already received over this amount. We are a trustworthy and honourable company and we have substantial amount of customers running campaigns on a monthly basis.

We have been advertising you company as per the terms and conditions agreed to, therefore no refund will be provided.

I will cancel your agreement as per the terms and conditions, your campaign will finish at the end of the first month.

I will try and increase the impressions for you for the final week.

Kind Regards
Technical Team


From: Mr Bray
Sent: 15 July 2011 17:46
To: 'Technical'
Subject: RE: FBG Advert

Unlike your good selves I actually deliver on my promises.

Cheerio.

Here is a facebook page

Here is a critwue of the services recieved


From: Law Services Dept [mailto:legal@lawservicesdept.com]
Sent: 18 July 2011 12:18
To: Mr Bray
Subject: Law Services Dept - FGB Internet

Dear Mr Oliver Bray

Law Services Dept has been instructed to contact you regarding your emails below in relation to blogs posted regarding FGB Internet.

Law Services Dept must inform you the blogs made regarding FBG Internet must be removed within 24 hours.

If you do not remove these blogs Law Services Dept will issue immediate legal proceedings in relation to this matter.

Law Services Dept request you advise once these blogs have been removed

If this matter is not resolved within 24 hours Law Services Dept will apply charges in relation to any future correspondence

Yours sincerely


Law Services Dept
www.lawservicesdept.com


Debt Recovery Specialist


________________________________________
From: Mr Bray
Sent: 18 July 2011 16:57
To: 'Law Services Dept'
Subject: RE: Law Services Dept - FGB Internet

Hello Monkeys.

Nice one. Send me an email from a made up legal website hosted on the same server as FBG Internet, which I note is only registered for one year, which really goes to show what a fly by night bunch of cowboys you really are.

Domain Name: FBGINTERNET.COM
Registrar: WEBFUSION LTD.
Whois Server: whois.123-reg.co.uk
Referral URL: http://www.123-reg.co.uk
Name Server: NS.123-REG.CO.UK
Name Server: NS2.123-REG.CO.UK
Updated Date: 12-apr-2011
Creation Date: 12-apr-2011
Expiration Date: 12-apr-2012

Change the name of the company much do you? Hmm?

Amazing. I am definitely posting this as well. Brilliant.


Of course I will remove the posts, if you refund me the outrageous 90% mark up fees you charged us to post 2 face book ads. Or is that a premium you charge to not actually run a service with any form of professionalism or ethics and send out legal letters to harass the poor individuals that get suckered into you racket?

Oh and as for “If this matter is not resolved within 24 hours Law Services Dept will apply charges in relation to any future correspondence”. Like wise fool. I am charging you €50 to send you this email from out legal services department. It is a whole different department located the otherside of the room, next to the toilet.

Amateurs.


In fact are you a real company i wonder? Couldn´t find you listed in companies house, and New Approach Marketing is dissolved, your registered address 29th Floor One Canada Square London E14 5DY, is highly unlikely as you called me from a Manchester number.

In fact I think I might just report you to the tax authorities. Refund. Now.

Best wishes

Oliver


From: Mr Bray
Sent: 19 July 2011 10:43
To: 'Law Services Dept'
Subject: RE: Law Services Dept - FGB Internet

Firstly the domain details are for FBG Internet. So much for and I quote your sales guy” we are the worlds biggest facebook advertising agency with massive buying power” it was set up less than 4 months ago.

As you guys, set up last month, wow, you must be a serious legal heavy weight.

Secondly I note you haven´t responded if your “clients” FBG internet a legitimate company? Interesting.

Thirdly you can request all you like, last time I checked it was not against the law to post a critque of a poor service received on the internet. As long as it is completely correct, which it was.

Feel free to start legal proceedings. Just might be wise of your company to stop thinking customers are idiots, AND KNOW EVERYTHING YOU WRITE TO ME IS GOING ON LINE so people can judge for themselves whether to engage in your services. Hell if you have to attempt to take me to court to prove me right GO AHEAD.. I´m up for it.






From: Law Services Dept [mailto:legal@lawservicesdept.com]
Sent: 19 July 2011 12:22
To: 'Mr Bray '
Subject: Law Services Dept - FGB Internet

Dear Mr Bray

Law Services Dept is independent from FBG Internet and has no connection with FBG Internet apart from dealing with their legal issues.

FBG Internet is a legitimate company and has a worldwide client base.

Law Services Dept is a new company recently set up and you are correct in your findings, however this bears no relevance on the legalities surrounding this matter and has advisors with many years experience within the legal industry.

It would be very naive of you to think Law Services Dept has been set up as a new company without the experience and knowledge required.

This matter has not been resolved as requested by Law Services Dept and we will now take further action in relation to this matter.

Law Services Dept will now start litigation in relation to the chargeback made for payment taken on the 24th June 2011 and for the slanderous blogs.

Writing blogs is not illegal, however writing slanderous blogs which are not accurate is illegal and must be justified by the website with the accused before they appear.

FBG Internet has not been contacted regarding these blogs by the websites concerned and this makes your blogs illegal.

If the chargeback matter is not resolved Law Services Dept will register this debt with the largest credit bureau in the Netherlands and your co will be shown as a default debtor.

If you want to remove the default payment from the credit agency then only Law Services Dept can do this and yes this is Legal.

Again we would much prefer to resolve this matter with the removal of blogs and to resolve the chargeback request but this must now be done within 24 hours or the above action will proceed.

Law Services Dept
www.lawservicesdept.com


Debt Recovery Specialist
________________________________________

________________________________________
From: Mr Bray
Sent: 19 July 2011 12:38
To: 'Law Services Dept'
Subject: RE: Law Services Dept - FGB Internet

Hello.

Well build your case then. This will involve you actually reading “the blog”, and proving to a judge that I have written slanderous material... because if you had read the critque” – which by the way is the worlds biggest critque site – not a blog, (as I mentioned before have you or your associates actually read the stuff before wading in? I would expect your glorious advisors with many years experience within the legal industry to do the research before making legal threats, that I know are as concrete as a wet sponge. I am not an idiot. I have years of business experience in chasing debts, and legal contracts and I have been to court many times over – to enforce contracts, which is why I am happy to keep up this ridiculous conversation. I know and you know should know, you have no case, and dispite the fact that I have a proper business to run, I also consider ethics to be an important part of business, so I will happily spend some of my time to ensure other with may be a little less knowledge on facebook advertising do not get taken to the cleaners for a very dubious service. For the benefit of the readers online that will be reading this, this was in relation to FBGinterent running a facebook campaign on my behalf, in which we payed about €350. At the same time we ran a test campaign an received approximately as many impressions for a total cost of around €33.

The exact figures are here:

Spend with FBG Internet €350 approx impressions 286, 536.
We ran another campaign direct with Facebook in that exact same time period here: Spend? €33.39 impressions 269,680

This is not made up, I have both reports generated by FBGInterent and our direct Facebook report.

Secondly, why are you taking about debts? We paid the fee and there was no charge back. Certainly not authorised by us. Otherwise why would we would not be requesting a refund? We have contacted our bank to tell them not to allow any further payments from our credit card to FBG internet on the assumption that FBG they would not honour the cancellation of the contract, because quite frankly, we feel FBD internet is a pretty untrust worthy entity in our opinion, and judging by other critques I have found on line, I am not the only person with this opinion of FBG internet. If you have information as to whether this is not the case then send me the proof and we will of course take this back up with the bank.

As for the “slanderous blogs” Seeing how 50% of the blog comes from FBG and the rest is a completely correct honest critque of the services (have you read it by the way? Before wading in?) have fun wasting your own time attempting to build a case. Now I am going to do you a favour and let you in on a little secret.

The more your write your letters and emails to me, the more unique content I have to post online about my experience with FBGinternet. As the “social marketing department” experts would I hope be able to tell you, that is exactly what google loves to read and one of the things that pushes a search term like “with FBGinternet” up the search engine rankings. So the more I write and the more you write the more times the FBG internet keyword will be picked up. As you know, most people shopping online google the product or service they are considering buying, I know I did, sadly i found nothing and that cost me €316.61.

So there you go, please feel free to respond, every time you do you are actually helping further the cause of letting consumers know what kind of service they are signing up to when they buy anything of FBGinternet. I hope you are on a retainer, because at this rate they are going to find it difficult to pay your fees when their sales are going down and down....


Best wishes

Oliver



From: Law Services Dept [mailto:legal@lawservicesdept.com]
Sent: 19 July 2011 14:05
To: 'Mr Bray '
Subject: Law Services Dept - FGB Internet

Dear Mr Bray

Litigation will now proceed as previously advised.

Law Services Dept
www.lawservicesdept.com


Debt Recovery Specialist

________________________________________
From: Mr Bray
Sent: 19 July 2011 13:28
To: 'Law Services Dept'
Subject: RE: Law Services Dept - FGB Internet

Can you confirm if their was a charge back?

From: Law Services Dept [mailto:legal@lawservicesdept.com]
Sent: 19 July 2011 14:34
To: 'Mr Bray'
Subject: Law Services Dept - FGB Internet

Dear Mr Bray

No chargeback has been received but it is our understanding you have suggested a chargeback has been made.

Please advise?

Law Services Dept
www.lawservicesdept.com


Debt Recovery Specialist

From: Mr Bray

Incorrect. As I mentioned before.





Ends....


Well there goes their case. Smirk.





Have you been done by these clowns? Write a critque of FBG Internet

The End of FBG Internet? We hope so.